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If you purchased your product through a reseller/distributor, you should first contact the company from which you purchased the product.
- Charging electric cars puts an increased load on your electrical installation. You need to ensure that your installation can handle the altered load. The challenge is not just an increased load, but an increased load over a prolonged period. The charging station has an active integrated safety system which ensures, among other things, that the current is only switched on when all connectors have been connected.
- The installation has RCD protection and DC protection for your personal safety.
- A charging station should always be installed by an authorised installer.
Since charging electric cars puts a high load on the premises, load balancing is carried out. This ensures that everyone is able to charge simultaneously while also ensuring that the main fuse does not trip if you charge your car at the same time as running appliances such as an oven, a vacuum cleaner or sauna.
You can purchase our products from our resellers and obtain assistance with installation. They can be found here: https://chargeamps.com/find-a-reseller/
Email us at support@charge-amps.com and we will get back to you as soon as we can.
The charging station’s password (WiFi password) is provided in the configuration sheet that was supplied with Charge Amps Halo. If you cannot find the configuration sheet, email support@charge-amps.com
We offer a warranty of three years for all our products,
Read more about our warranty policy.


Become a certified Charge Amps installer by taking Charge Amps’ e-learning courses
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Manuals and instructions
Product Datasheets
Installation Manuals
User Manuals

Assistance from Charge Amps support technicians
You will be assisted by a Charge Amps support technician. You can expect to receive professional assistance with your case and to be provided with a case number.
If your unit does not operate as expected, return it marked with your case number to your approved RMA reseller or local reseller – as indicated in the instructions in your support case.
Your approved Charge Amps RMA partner will repair or exchange the unit and return it to you. Alternatively your local reseller may send the defective unit to their distributor, and they will send the unit to Charge Amps to be repaired or exchanged. You will get back a fully functional unit.
Read more about Charge Amps support and RMA handling.